Return & Refund Policy

Eternal Overseas
Block No. 1, Kunjgali 1, Vivekanand Nagar 1, Ravapar Road, Morbi – 363641, Gujarat, India

Eternal Overseas is committed to supplying quality building materials and construction products to customers in India and international markets. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

1. Domestic Orders – India

For domestic orders, customers may request a return or replacement in the following circumstances:

• The product received is damaged or defective.
• The wrong product or specification was supplied.
• The quantity received is different from the confirmed order.
• The product has a manufacturing defect covered by the applicable warranty.

Return Conditions

• The customer must notify Eternal Overseas within 48 hours of delivery for products received damaged, broken, or incorrect.
• Photographs and/or videos of the product, packaging, and shipping condition may be required for verification.
• Products must be unused and in their original packaging where a return is approved.
• Returns will be accepted only after confirmation and approval from Eternal Overseas.
• Return transportation arrangements and costs will be determined based on the reason for the return.

Refunds

If a refund is approved, the refund will normally be processed to the original payment method after the returned goods have been inspected and accepted.

Refund processing time may vary depending on the customer’s bank or payment provider.

2. International / Export Orders

Due to the nature of international shipments, bulk orders, container shipments, customs procedures, and transportation requirements, export orders are subject to specific return conditions.

Damaged Goods

The buyer must inspect the shipment upon arrival and notify Eternal Overseas promptly if products are damaged during transportation.

The buyer may be required to provide:

• Photos and videos of the damaged products.
• Photos of the container and packaging.
• Shipping and delivery details.
• A copy of the relevant transport/shipping documents.
• Details of the quantity and product codes affected.

Claims will be reviewed based on the available evidence and the agreed commercial terms.

Incorrect or Defective Products

If Eternal Overseas has supplied an incorrect product or a confirmed manufacturing defect is identified, Eternal Overseas may, at its discretion and subject to the agreed commercial terms:

• Replace the affected goods;
• Provide a credit against a future order;
• Issue an appropriate refund; or
• Offer another mutually agreed solution.

Export Order Returns

General returns due to a change of mind, incorrect ordering by the buyer, unsold stock, or a change in the buyer’s business requirements are not normally accepted for export/container orders.

Because international returns can involve substantial freight, customs, handling, and documentation costs, any approved export return must receive written authorization from Eternal Overseas before shipment.

The buyer must not return goods without prior written approval.

3. Non-Returnable Situations

Returns or refunds may not be accepted in cases including:

• Customer changed their mind after placing the order.
• Incorrect product selection or quantity ordered by the customer.
• Products have been used, installed, altered, or damaged after delivery.
• Damage caused by improper handling, storage, installation, or use.
• Normal variations in colour, shade, texture, size, or finish that are inherent to the product and within accepted manufacturing tolerances.
• Products specifically manufactured, customized, or packed according to the customer’s special requirements, unless defective or incorrectly supplied.
• Export goods that have been resold, installed, or substantially altered after delivery.

4. Inspection and Approval

All return, replacement, and refund requests are subject to verification by Eternal Overseas.

Eternal Overseas reserves the right to inspect the products and supporting evidence before approving any return, replacement, credit, or refund.

Approval of a return does not automatically mean that a full refund will be issued.

5. Freight, Shipping & Customs Charges

For international orders, freight charges, customs duties, taxes, port charges, demurrage, storage charges, handling charges, and other import-related expenses are generally non-refundable unless otherwise agreed in writing.

Responsibility for return transportation and associated costs will depend on the reason for the return and the agreed terms of sale.

6. How to Request a Return

Customers should contact Eternal Overseas with:

• Order or invoice number
• Customer name and contact details
• Product name/product code
• Quantity affected
• Reason for the return
• Photos/videos of the product and packaging, where applicable

Return requests can be submitted through our official contact channels.

Email: Export@eternaloverseas.com
Website: www.eternaloverseas.com
WhatsApp: +91 9408215556

7. Refund Processing

Once a return or refund has been approved and any required inspection has been completed, the applicable refund will be processed according to the agreed terms.

The actual time for the funds to appear in the customer’s account may depend on the bank, payment gateway, or financial institution.

8. Changes to This Policy

Eternal Overseas reserves the right to update or modify this Return & Refund Policy when necessary. The latest version published on our website will apply to future orders.

9. Contact Us

Eternal Overseas
Block No. 1, Kunjgali 1, Vivekanand Nagar 1, Ravapar Road, Morbi – 363641, Gujarat – India

Email: Export@eternaloverseas.com
Website: www.eternaloverseas.com
WhatsApp: +91 9408215556