Shipping Policy

Eternal Overseas
Block No. 1, Kunjgali 1, Vivekanand Nagar 1, Ravapar Road, Morbi – 363641, Gujarat, India

Eternal Overseas supplies building materials and construction products to customers in India and international markets. This Shipping Policy explains our shipping, delivery, and transportation terms.

1. Domestic Shipping – India

We deliver eligible products to locations across India through suitable logistics and transportation partners.

Order Processing

• Orders are processed after confirmation of the order and receipt of the applicable payment.
• Processing time may vary depending on product availability, quantity, packaging requirements, and order specifications.
• Customers will be informed if there is any significant delay in processing the order.

Delivery Time

Estimated delivery time depends on:

• Product availability
• Delivery location
• Order quantity
• Transportation service
• Weather and other circumstances beyond our control

The delivery timeline provided at the time of order is an estimated timeline and is not a guaranteed delivery date unless specifically agreed in writing.

Shipping Charges

Shipping charges may vary depending on:

• Product type and quantity
• Shipment weight and volume
• Delivery location
• Transportation method
• Applicable taxes and other charges

The applicable shipping charges will be communicated to the customer before order confirmation, where applicable.

2. International / Export Shipping

Eternal Overseas supplies products internationally through container shipments and other suitable transportation arrangements.

Export orders may be shipped by:

• Full Container Load (FCL)
• Other agreed international transportation methods

The shipping method and commercial terms will be agreed with the buyer before shipment.

Export Delivery Time

International delivery times vary depending on:

• Product availability and production schedule
• Order quantity
• Container availability
• Port schedules
• Shipping line schedules
• Destination country
• Customs clearance
• Documentation requirements
• Weather, congestion, strikes, and other circumstances beyond our control

Therefore, international delivery dates are estimates unless specifically guaranteed in writing.

3. Customs, Duties & Taxes

For international orders, the buyer/importer is generally responsible for destination-country:

• Import duties
• Customs duties
• VAT/GST or similar taxes
• Port and terminal charges
• Customs clearance charges
• Local transportation charges
• Storage and demurrage charges
• Any other destination-related charges

The exact responsibility for these costs will depend on the agreed Incoterms and commercial terms stated in the sales quotation, proforma invoice, or purchase agreement.

4. Shipping Documentation

Depending on the order and destination, export documentation may include applicable commercial and shipping documents such as:

• Commercial Invoice
• Packing List
• Bill of Lading
• Certificate of Origin, where applicable
• Other documents required under the agreed terms

Additional documentation may be provided where required and agreed between the buyer and Eternal Overseas.

5. Delivery & Receipt

Customers are responsible for providing accurate delivery information, including:

• Name
• Delivery address
• Contact number
• Email address, where applicable
• Port or destination details for export orders

Any delay caused by incorrect or incomplete information supplied by the customer may be the customer’s responsibility.

Customers should inspect the shipment and packaging upon delivery and report visible damage or shortages promptly.

6. Damaged Shipments

If products are received damaged, the customer should:

• Take clear photographs and videos of the outer packaging.
• Take photographs/videos of the damaged products.
• Record the quantity and product codes affected.
• Notify Eternal Overseas as soon as possible.
• Preserve the packaging and shipment evidence until the claim has been reviewed.

Damage claims are subject to verification and the applicable transportation and commercial terms.

7. Delivery Delays

Eternal Overseas is not responsible for delays caused by circumstances outside our reasonable control, including:

• Natural disasters
• Severe weather
• Port congestion
• Shipping delays
• Customs delays
• Government restrictions
• Strikes or labour disruptions
• Transportation disruptions
• War or other force majeure events

We will make reasonable efforts to communicate significant delays when information becomes available.

8. Shipping Address Changes

Customers should provide the correct shipping address before dispatch.

Requests to change the delivery address after dispatch may not be possible and may result in additional transportation, handling, or other charges.

9. Unclaimed or Refused Shipments

If a customer refuses or fails to accept a shipment without an agreed reason, the customer may be responsible for additional transportation, storage, handling, return, customs, demurrage, or other charges, subject to the applicable order terms.

10. Shipping & Return Policy

Shipping terms are subject to our Return & Refund Policy.

For domestic and export orders, return eligibility depends on the product, reason for return, order type, and applicable commercial terms.

Export/container shipments generally cannot be returned without prior written authorization from Eternal Overseas.

11. Contact Us

For shipping-related questions, customers can contact:

Eternal Overseas
Block No. 1, Kunjgali 1, Vivekanand Nagar 1, Ravapar Road, Morbi – 363641, Gujarat – India

Email: Export@eternaloverseas.com
Website: www.eternaloverseas.com
WhatsApp: +91 9408215556

12. Policy Updates

Eternal Overseas may update this Shipping Policy from time to time. The latest version published on our website will apply to future orders.